Agenda

Winter Workshop & Training Session

November 20^th

Embassy Suites Austin Arboretum

Agenda

7:45 AM - 8:30 REGISTRATION

8:30 - 9:00 COLLECTIONS OVERVIEW

9:00 - 10:00 LEGISLATIVE UPDATE

10:00 - 10:15 MORNING BREAK

10:15 - 12:00 COLLECTION PROCESSES

The Collections Applications

The Collections Interview

Telephone Techniques

Telephone Technology

Effective Collection Notices

Letter Processing Technology

12:00 - 1:00 PM LUNCH (On Your Own)

1:00 - 1:30 COLLECTIONS MANAGEMENT SYSTEMS (Software)

1:30 - 2:00 HOT CHECK COLLECTIONS

2:00 - 2:15 AFTERNOON BREAK

2:15- 2:45 JUVENILE COLLECTIONS

2:45 - 3:15 FELONY COLLECTION

3:15 - 3:45 BOND FORFEITURES

3:45 - 4:15 THE ART OF SKIP TRACING

4:15 - 5:15 WARRANT COLLECTIONS

5:15 - 5:30 Q&A

5:30 - 7:30 HOSPITALITY HOUR

Friday, November 21^st

Embassy Suites Austin Arboretum

Agenda

8:00 AM - 9:00 OUTSOURCING

9:00 - 9:45 FAILURE TO APPEAR

9:45 - 10:00 MORNING BREAK

10:00 - 10:45 COLLECTIONS CONNECTION / PARTNERING LAW ENFORCEMENT & JUDICIAL COLLECTIONS

10:45 - 11:45 AMNESTY & WARRANT ROUND-UPS

11:45 - 12:00 WRAP-UP & EVALUATIONS

12:00 Noon ADJOURN